ADVENT SECURITY SERVICES SCORES 90.16% FOR CUSTOMER SATISFACTION
The judging process for the 2024 Australian Achiever Awards for Australia’s Security Industry- Guard & Patrol Services category was completed on 17th May. Advent Security Services scored a highly recommended 90.16%.
Now in its twenty-seventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au.
Some of the comments Australian Achiever received from Advent Security Services clients are:
We have partnered with them for many years and, over time, have grown together. During that time, they have consistently provided good service, communication, and innovation.
I have good dealings with Advent Security Services and have a long-standing business relationship with their account manager. Any matters are addressed immediately, and I am happy with their service.
Advent Security Services excels at customer service. They keep us updated with current and upcoming developments that will affect service delivery.
The team at Advent Security Services are always available and meet our challenges and demands. The business is Australia-wide, so anyone can answer my calls. I appreciate that they can assist us ad hoe and address our issues. Our work is received well, and any issues are dealt with promptly. I can count on them for any challenging tasks. We have a great, positive working relationship.
